Forum Discussion

Laura- Zante's avatar
Laura- Zante
Explorer | Level 3
3 years ago

Updates to shared files aren't appearing for me or others

Hello everyone. I have a problem with files not syncing.  When other users update the shared files I can not see the changes and  when I update the shared files other users can not see the chan...
Share
Shared Files
Shared Folders
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

For your security and privacy, we removed the link as we're unable to view them on our end.

 

Could you attach a screenshot showing the folder or file as it appears in the file structure on the Dropbox site? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    According to everything on this page, this file is only visible to you.

     

    Are you certain that this is the exact same file you were invited to? Is the file itself visible on this page, or in a another shared folder?

      • Laura- Zante's avatar
        Laura- Zante
        Explorer | Level 3
        3 years ago

        It is in the Folder shared

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!