Upload through File Request failed

[Filip H]

I want to use the File Request feature to offer my clients an easy way to upload a large amount of files (usually 100-500GB) on the internet. I have a professional account. But usually, my clients have trouble uploading files because they have for example an unstable internet connection or their computer turns down during the upload. The problem is that when the upload is interrupted it doesn't resume it after the internet connection is back. WeTransfer can handle an unstable internet connection so I am thinking about using it instead of Dropbox.

How can my clients upload through File Request without these fails?

Or should I share a folder with them? Is it more stable to upload the files to a folder I share with them?

Thank you!

[Jay]

Hi @Filip H, thanks for bringing this to our attention.

Currently, there isn't a feature to resume interrupted uploads via file requests.

Shared folders would be more reliable since the files are directly synced to the site. However, the shared folder would take up quota on their account as well, so they'd need enough quota to be able to sync those files across.

If you need any more details, feel free to message back!

[Filip H · Accepted solution]

Thank you for your reply Jay.

I hope you will add this "resume" feature soon... or create a download/upload manager app or extension. Thanks!