cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

White cross in some files in Windows 10

White cross in some files in Windows 10

rfog
Collaborator | Level 9
Go to solution

Take a look to the next capture:

Screenshot 2020-10-01 103346.png

What that white cross means? Files are in local, and I have that cross in most of my local files. They work, they sync, but they have the cross, and I haven't found it in the list of iconography in documentation.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @rfog, thanks for messaging the Community!

 

It looks like you might have Smart Sync enabled on your account, and possibly have other apps on your machine which use overlay icons. This could include cloud providers and other syncing apps.

 

Try temporarily quitting them to see if this helps revert the Dropbox sync icons.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

3 Replies 3

Jay
Dropbox Staff
Go to solution

Hi @rfog, thanks for messaging the Community!

 

It looks like you might have Smart Sync enabled on your account, and possibly have other apps on your machine which use overlay icons. This could include cloud providers and other syncing apps.

 

Try temporarily quitting them to see if this helps revert the Dropbox sync icons.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

rfog
Collaborator | Level 9
Go to solution

@Jay ,

 

I have 3 :innocent: Drobpox, OneDrive and iCloudDrive. I think iCloud Drive does not use overlays, but OneDrive uses them. Once I closed OneDrive, all overlays dissapeard, from OneDrive folders and from Dropbox. Could be that. If is only cosmetic issues, I don't mind.

 

Thanks.

Jay
Dropbox Staff
Go to solution

It is mainly cosmetic, though it can interfere in seeing if files are syncing or up to date.

 

If you're not using any of those apps, try disabling them permanently or upon startup, so that Dropbox would be able to show the icons.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropbox Staff
  • User avatar
    rfog Collaborator | Level 9
What do Dropbox user levels mean?