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drop box sync problem after upgrading

drop box sync problem after upgrading

montgojd
New member | Level 2
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My drop box app will not sync with my home computer. I upgraded and it still has not performed as it

1 Accepted Solution

Accepted Solutions

silverface
Helpful | Level 6
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Hi,

no, nothing changed as just checking didn't solve the problem.

FYI: I solved the problem now by updating my OS to Ventura 13.1, because I had to go on working. This meant spending money for other software that needed to be updated for that step, but obviously this dropbox update isn't compatible with Mac OS 12.6 - you should make a disclaimer!

All the best,

silverface

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11 Replies 11

Walter
Dropbox Staff
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Hey @montgojd, sorry to hear about your syncing issue.

 

Can you please let us know the app's exact status and version as shown in your menu bar/system tray on both of your devices?

 

This will help us assist further. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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silverface
Helpful | Level 6
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Same here. 

After notification to switch to the latest version I downloaded v166.4.2920 on my MacMini (M1) OS 12.6 and later on my MacBook Pro (M1 Pro) OS 12.6. Now both showing the sync icon in the menu bar and say "indexing 7 files" (sometimes more or less). But no files I put in the folder get uploaded when I look them up online in the browser. I reinstalled the app on both computers two times, restarted several times. Dropbox has full access to disk - what's wrong?

 

Thanks and regards, silverface

Hannah
Dropbox Staff
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Hey @silverface, thanks for your comment here.

 

After the update of the Dropbox app for macOS, the Dropbox folder was moved to ~/Library/CloudStorage.

 

Is that where you've been adding your files to?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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silverface
Helpful | Level 6
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Hi,
thanks for your answer!
During the update it said, it‘d would move all files to a new folder. In the Finder sidebar Dropbox is now found above the system disk (have to get used to that).

BUT: If I click on the system disk and open „Library“ folder, there is no directory “CloudStorage“ in there. Do I have to generate it? And if the files aren’t there, where are they? They ARE on my harddrive- and I was convinced they were moved during the update process… 🤔

Thanks and all the best,

silverface

Nancy
Dropbox Staff
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Hey @silverface! I hope you’re doing well. 

 

The local Dropbox folder should have been moved automatically to the new location, after choosing to install the new Dropbox update for MacOS.

 

Can you please send me a screenshot of your Dropbox app’s current syncing status, as well as one more of what you see when opening your Finder’s Library? I’d like to have a visual and investigate this further. 

 

Thanks!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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silverface
Helpful | Level 6
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Hi,

 

thanks for your reply!

 

Here's a screen of the syncing status:

Bildschirmfoto 2023-02-07 um 15.31.26.png

Please tell me what exactly you mean /w "the Finder's Library".

 

Thanks and all the best,

 

silverface

Jay
Dropbox Staff
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HI @montgojd, my colleague was asking for a screenshot showing the Dropbox folder in Finder, which if the move was performed successfully should be under the Locations section on the left.

 

Could you click on the Dropbox folder and then provide a screenshot showing this page, while hiding any personal info?


Jay
Community Moderator @ Dropbox
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silverface
Helpful | Level 6
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Hi,

 

here it is...

 

Bildschirmfoto 2023-02-07 um 17.28.35.png

 

Thanks and all the best,

 

silverface

Hannah
Dropbox Staff
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Thanks for the additional info and the screenshots here.

 

If you check the syncing status of the app now, from the Dropbox icon in your menu bar, does it still show files indexing or is it now "up to date"?

 

And if so, do files you add to the new Dropbox folder in Locations, sync to your account online?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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