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"Dropbox needs access to photos" message, but no option to allow access

"Dropbox needs access to photos" message, but no option to allow access

1839162
New member | Level 2

This same problem: https://www.dropboxforum.com/t5/Apps-and-Installations/iPhone-Dropbox-upload-needs-access-to-photos/...

- The "solution" didn't work for me in the link
- I've rebooted the device
- It's on the latest iOS
- The dropbox app is current

No, I'm not going to wipe my iPad just for a years long dropbox bug.

Anyone know of a solution

1 Reply 1

Hannah
Dropbox Staff

Hey @1839162, thanks for letting us know and sorry to see you're having this issue.


Can you send us a screenshot of that message?

 

Have you tried clearing up the Dropbox app cache, to see if it helps?

 

To do so, open the app, tap on "account", then on the gear icon and then on "clear cache".

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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