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"Make available Offline" does not work over cellular network - Mac

"Make available Offline" does not work over cellular network - Mac

DropWolke
Helpful | Level 6

Hello all,


I have a problem with Dropbox when I am on the road and over cellular.

 

When I want to download files that are only online by "Make available Offline", nothing happens except that two icons are next to each other.

image.png

SCR-20231102-mwbj.pngSCR-20231102-mwgx.png

 

 

 

 

 

 

The file is not downloaded but if I double click on the file, the file will be downloaded.

 

When I am on a Lan or WLan connection, there are no problems.

 

I am connected to a MacBook via an iPhone cellular. The Mac is running 14.1 with "Low data mode" disabled in the network settings.

 

SCR-20231102-mvcv.png

 

 

 

 

 

Is there any mechanism to save data volume?

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff

Hey @DropWolke, thanks for taking the time to post today.

 

We really appreciate the screenshots as well.

 

What if instead of right clicking the file and choosing 'make available offline', you click on the cloud icon with the arrow? What result does that give you?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Hannah
Dropbox Staff

Hey @DropWolke, thanks for taking the time to post today.

 

We really appreciate the screenshots as well.

 

What if instead of right clicking the file and choosing 'make available offline', you click on the cloud icon with the arrow? What result does that give you?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

DropWolke
Helpful | Level 6

Sorry for late answer.

When I click on the cloud, the file / folder is downloaded without any problems.
I didn't know about this option, thanks for this 🙂

 

But normally the file should be downloaded, whether via hotspot with an iPhone or LAN.

Nancy
Dropbox Staff

Hi @DropWolke! Sorry for jumping in.

 

If you hover over the small Dropbox icon in your menu bar, what’s the app version you see? I’d like to make sure that you’re currently running the latest stable one.

 

Also, have you ensured that you have a good connection, when using your cellular data, or is it intermittent?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

DropWolke
Helpful | Level 6

The App Version is 186.4.6207 and in my last test I had 5G with a great connection.

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    DropWolke Helpful | Level 6
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    Nancy Dropbox Staff
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    Hannah Dropbox Staff
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