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"Syncing has been disabled due to an error." on the Dropbox desktop app

"Syncing has been disabled due to an error." on the Dropbox desktop app

JenniferSC
Explorer | Level 3
Go to solution

The new update of DropBox has screwed my computer. It won't sync, and it's taking up all of my disc space so I can't run most of the programs on my computer. "Syncing has been disabled due to an error." WHICH ERROR? And how do I fix it?? I'm on DropBox Pro — so I'm paying for this nonsense.

1 Accepted Solution

Accepted Solutions

Bikerich
New member | Level 2
Go to solution
Thanks. I updated the desktop app and now everything works

View solution in original post

9 Replies 9

Hannah
Dropbox Staff
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Hey @JenniferSC, sorry to see you're having trouble with the Dropbox application, but let's look into it.

 

Would you mind sending us a screenshot of the error you're getting, so we can check it out?

 

Also, what's the sync status and version of the Dropbox application, as it appears, when you hover your mouse over your Dropbox icon?

 

And have you tried reaching out to our support team directly for assistance with this issue?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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JenniferSC
Explorer | Level 3
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Screenshot 2023-06-13 at 12.11.42 PM.png

That's from the finder window.

Dropbox icon is gone — I can't seem to get it back.

 

You're the only person I've talked to. 

Megan
Dropbox Staff
Go to solution

Hi @JenniferSC, thanks for the screenshot! 

 

Have you tried uninstalling, and re-installing the app, by any chance? If not, can you give it a go? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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JenniferSC
Explorer | Level 3
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I did do that yesterday. Not sure what happened, but today it's syncing again.

Gotta say, this update transition has been awful. I'm not sure what has happened, but I have no space on my computer — I can't run my email program, or any of my adobe programs because there's no disk space. I can hardly run my browser. I think that Dropbox is taking it all up as it re-syncs all my files. Well into day 2 of this, and it still has 32,000 files to index.

If I had known it was going to be such a pain, I would have waited until I had a few days when I didn't need my computer as much. Not impressed. 

Megan
Dropbox Staff
Go to solution

Hey @JenniferSC, you mentioned that the app is still indexing files, which is normal during our migration. 

 

Do you notice the number decreasing? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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JenniferSC
Explorer | Level 3
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No. It stalled. And after several hours (of not being able to use my computer because there is apparently no scratch disk space, which has NEVER been a problem before), I deleted it and downloaded it again, which has moved a whole bunch of my files, and now I can't find things, and my Dropbox is not the new version, which means at some point I'm going to have to do this all again.

This has been a **bleep**ty day.

 

Dropbox was working perfectly before yesterday.

Bikerich
New member | Level 2
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I have the same problem. 

Were you able to resolve it?

Thanks

JenniferSC
Explorer | Level 3
Go to solution

Nope. I re-installed DropBox (which took it back to the old version) and it still needs to update. I'm waiting until I have a week when I don't really need my computer to try again. Sort of hoping that they sort out the glitch between now and when I update. Maybe contact support?

Bikerich
New member | Level 2
Go to solution
Thanks. I updated the desktop app and now everything works
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Who's talking

Top contributors to this post

  • User avatar
    Bikerich New member | Level 2
  • User avatar
    JenniferSC Explorer | Level 3
  • User avatar
    Megan Dropbox Staff
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