sync icons are missing

[Mebius]

I use Dropbox on iPhone and 2 PC's: Surface and HP all-in-one.

Synchronisation goes fine on all three however:

On the Surface all files and folders show sync icons.

On the HP no sync icons at all. I could not find out why and did not manage to make the icons appear on the HP as well.

Who can give the key to solve this problem?

[Rich]

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@Mebius wrote:

On the HP no sync icons at all. I could not find out why and did not manage to make the icons appear on the HP as well.

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Have you reinstalled the Dropbox application yet?

[Mebius]

I just did it. Still no icons.

[Megan]

Hi @Mebius, I hope you're doing well! 

Could you let me know the app's version, and syncing status on the device that you can't see the icons on? Have you tried restarting your device at all?

Keep me posted! 

[Mebius]

Hi Megan, thanks for reacting.

I've just removed and newly installed Dropbox from the website. I see a number in the app-list: 162.4.54109. Syncing goes fine; the only problem is that there are no icons when using my HP (on my Surface the icons do appear as expected).

kind regards, Mebius

[Megan]

Hi @Mebius, thanks for the update! 

Could you attach some screenshots of the files/folders inside your Dropbox folder, in order for me to have visual too? 

[Mebius]

Hallo Megan,

This is a screenshot of my Surface (with icons):

And here below of my HP (no icons):

Is this the answer you expected?

kind regards, Mebius

[Mebius]

Hi Megan,

I did not use an app from a store, but downloaded very recently Dropbox from the official Dropbox site.

The syncing gose fine, except that the icons do not appear on my HP all-in-one desktop.

kind regards, Mebius

[Megan]

Hi @Mebius, happy Monday! 

I see. Can you also take a look into my colleague's response and troubleshooting about a similar problem here? 

[Mebius]

Thanks again.

I did not (yet) try this. I stopped at the following level:

I'm hesitating because it might cause that I loose syncs on OneDrive.