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why am i getting a "Can't create folder" error when attempting to create a folder via web ui?

why am i getting a "Can't create folder" error when attempting to create a folder via web ui?

sheridap
New member | Level 2

see screenshots below on the sequence. very frustrating an lacking in-app help of any kind to explain why.

 

thanks in advance for help/ thoughts.

 

1 - navigate to menu

Screen Shot 2022-08-07 at 10.59.59 AM.png

2 - select create folder

Screen Shot 2022-08-07 at 11.00.08 AM.png

3 - give folder a name

Screen Shot 2022-08-07 at 11.00.17 AM.png

 

4- error appears at bottom of screen

 

Screen Shot 2022-08-07 at 11.00.23 AM.png   

24 Replies 24

Jay
Dropbox Staff

Hi @sheridap, thanks for bringing this to our attention.

 

Are you getting this error on any location on your account, or just within this above folder?

 

Is a shared folder to which you have read-only access?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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FCBC
New member | Level 2

I'm also getting the exact same error. For me, it's not a shared folder. 

Walter
Dropbox Staff

Hi @FCBC, sorry to hear about this. 

 

Could you clear your browser's cache and/or try another browser?

 

If you do and still get the same results, please send us a screenshot so that we can have a visual too.

 

Thanks!


Walter
Community Moderator @ Dropbox
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Arthur Zey
Explorer | Level 4

I own the containing folder.

I just cleared cache and cookies and logged in again.

Tried to create a folder the same way as the OP; got this error:

Screenshot 2022-11-03 at 08.16.55.png

Chrome 107.0.5304.62 on macOS 13.0.

 

Just tried on Android app 305.1.4 on Pixel 7 Pro:

2022-11-03 08.20.57.png

 

Aside from the UI bug that I reported months ago and doesn't seem to be a priority to fix (the fact that the contents of the text field are offset and cut off), I can't create a folder that way, either.

 

But files seem to be syncing across devices just fine.

Arthur Zey
Explorer | Level 4

Nevermind. I guess it was a transient issue that resolved itself. Just a bit annoying that Dropbox status shows no downtime or degradation of services, which feels quite deceptive.

Megan
Dropbox Staff

Hi @Arthur Zey, thanks for posting here today! 

 

I'm glad this was a fleeting issue, that resolved itself. Keep in mind that it could be related to your browser, hence the lack of reports on the status page.

 

I hope this clarifies.  


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Arthur Zey
Explorer | Level 4

> it could be related to your browser

 

No, it couldn't be. For several reasons that should be apparent from what I shared in my post...

Megan
Dropbox Staff

Keep an eye out, and if you have any hiccups again, or strange behavior be sure to let me know so we can look into this thoroughly. 

 

Thanks a bunch, Arthur. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Karlov
Explorer | Level 3

In our company account, as an admin, I can no longer create folders at the top level. The create button is no longer clickable. I am told I do not have authorization.

 

Karlov_0-1670007421405.png

 

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