why am i getting a "Can't create folder" error when attempting to create a folder via web ui?

[sheridap]

see screenshots below on the sequence. very frustrating an lacking in-app help of any kind to explain why.

thanks in advance for help/ thoughts.

1 - navigate to menu

2 - select create folder

 

3 - give folder a name

4- error appears at bottom of screen

   

[Jay]

Hi @sheridap, thanks for bringing this to our attention.

Are you getting this error on any location on your account, or just within this above folder?

Is a shared folder to which you have read-only access?

This will help me to assist further!

[FCBC]

I'm also getting the exact same error. For me, it's not a shared folder. 

[Walter]

Hi @FCBC, sorry to hear about this. 

Could you clear your browser's cache and/or try another browser?

If you do and still get the same results, please send us a screenshot so that we can have a visual too.

Thanks!

[Arthur Zey]

I own the containing folder.

I just cleared cache and cookies and logged in again.

Tried to create a folder the same way as the OP; got this error:

Chrome 107.0.5304.62 on macOS 13.0.

Just tried on Android app 305.1.4 on Pixel 7 Pro:

Aside from the UI bug that I reported months ago and doesn't seem to be a priority to fix (the fact that the contents of the text field are offset and cut off), I can't create a folder that way, either.

But files seem to be syncing across devices just fine.

[Arthur Zey]

Nevermind. I guess it was a transient issue that resolved itself. Just a bit annoying that Dropbox status shows no downtime or degradation of services, which feels quite deceptive.

[Megan]

Hi @Arthur Zey, thanks for posting here today! 

I'm glad this was a fleeting issue, that resolved itself. Keep in mind that it could be related to your browser, hence the lack of reports on the status page.

I hope this clarifies.  

[Arthur Zey]

> it could be related to your browser

No, it couldn't be. For several reasons that should be apparent from what I shared in my post...

[Megan]

Keep an eye out, and if you have any hiccups again, or strange behavior be sure to let me know so we can look into this thoroughly. 

Thanks a bunch, Arthur. 

[Karlov]

In our company account, as an admin, I can no longer create folders at the top level. The create button is no longer clickable. I am told I do not have authorization.