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Folder My PC (****) couldn't be deleted. Try again later.

Cannot Delete Backup

LutherH
New member | Level 2
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I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?

43 Replies 43

RB2022
Explorer | Level 3
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Hi Megan --

 

Two screenshots below.  The first is within the Computer Backup instructions page, which refers one to to the "backup" tab therein.  I don't see that.

 

The second is within preferences, and for Windows you can see that there is no reference to a backup tab.  Would you please send me the specific instructions on how to delete the backup, and/or delete my files from Dropbox?

 

Thank you.

 

Rob

 

 

RB2022_0-1646072480839.png

 

RB2022_1-1646072730241.png

 

Megan
Dropbox Staff
Go to solution
Hi @RB2022, thanks for the screenshots! 

You should be able to locate the Backup tab if you follow the precise instructions indicated in the app on the most recent snapshot.

I'd like you to look for the Dropbox icon on your desktop. It'd be right next to the WiFi icon. After that, you should be able to click there and follow said instructions. 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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RB2022
Explorer | Level 3
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Megan --

 

I clicked on the Dropbox icon from my desktop, and it is empty.  Please send me the specific link that will enable me to do what I need to do to resolve this problem, namely, turning off computer backup that I didn't ask to occur in the first place.

 

Thank you.

 

Rob Brantley

lujop
New member | Level 2
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I can't delete a backup of a computer running Windows in which I removed Dropbox.

I've checked and the computer is no more linked but when I want to remove the backup it keeps saying to unlink my device.

 

Pikamander2
Super User
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Is the device still listed on this page?

 

If so, you'll need to click the little trash icon in the righthand column to unlink the device from your account.

lujop
New member | Level 2
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No, it isn't, I had already checked that.

Megan
Dropbox Staff
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Hi @lujop, happy Monday! 

 

In order for you to be able to remove the Computer backup folder, you'd need to first follow these steps in order to disable it. You might need to re-install the app too.

 

Do you have access to the device while we speak? 

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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WyRwSyK
Explorer | Level 3
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I have an old problem with that folder. I had another topic done a few years ago.

 

Now I see Dropbox made Dropbox Backup and I see that Backup 'active'.

 

dropbox-backup.png

So I no longer have that device and I've tried to go to Options > Delete

dropbox-backup-option.png

And because that device no longer exist and it's not connected I've selected "I don't have access"

dropbox-backup-delete.png

And after that you can click to "Settings"

dropbox-backup-delete2.png

And redirect to Settings page on Security tab, I don't have that device connected, but I'm still unable to delete that folder.

dropbox-backup-devices.png

What can I do to delete that folder?

I've made a copy of folder "Documents" from "My PC (L-34529)" on dropbox root path, and now I can't delete that neither.

 

Regards,

Mihai Paraschiv

Hannah
Dropbox Staff
Go to solution

Thanks for reaching out to us, @WyRwSyK, and for bringing this to our attention.

 

Can we actually send you an email, so we can look into this in detail?

 

Let me know!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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WyRwSyK
Explorer | Level 3
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Yes! Do you need my email or you can see it?

 

 

Have a nice day!

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