cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot move a folder from the public/shared space to my personal space although I am the Admin

Cannot move a folder from the public/shared space to my personal space although I am the Admin

Joaodobramos
Explorer | Level 4
Go to solution

I have a dropbox account shared with a team and I am the admin. I also have the dorpbox app in my laptop where I manage the local and online files. In 2024 suddenly I was unable to create folder in the main/shared folder as it asked for higher permission. I could not delete or move folders from the main/shared folder to my personal folder either. I managed to create folders by doing it in dropbox online. But moving or deleting it does not allow simply giving the message "could not move folder X to folder Y".

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Since the teams space and personal folders are separate, it's no longer possible to move the folders by accident, which would result in a large deletion from the other members' perspective.

 

To 'move' a folder, you'd need to do as you said, create a folder in your personal folders, and then move or copy the files across. I'd recommend testing this with a single file at first to ensure that it does copy over.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

5 Replies 5

Jay
Dropbox Staff
Go to solution

Hi @Joaodobramos, thanks for bringing this to our attention.

 

It sounds like you're on a Dropbox Business team with the new team space

 

In order to make the changes you're referring to, you'd need to do it via the site directly, and it isn't possible to move folders directly.

 

If you have any further queries, feel free to message back.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Joaodobramos
Explorer | Level 4
Go to solution

Dear Jay, thank you very much for your reply.

 

I used to be able to do all these actions before, both online and in my laptop. Has anything changed? So I will have to create a folder in my personal folder and then move the files from the public folder to mine, correct?

Jay
Dropbox Staff
Go to solution

Since the teams space and personal folders are separate, it's no longer possible to move the folders by accident, which would result in a large deletion from the other members' perspective.

 

To 'move' a folder, you'd need to do as you said, create a folder in your personal folders, and then move or copy the files across. I'd recommend testing this with a single file at first to ensure that it does copy over.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

PFSE
Helpful | Level 5
Go to solution

Except now this is creating duplicates and we cannot MOVE out of a team folder, so files are stuck in one folder now

Hannah
Dropbox Staff

Hey @PFSE, sorry to see you're having trouble with the team space.

 

Can you give us some more details, though?

 

Which folder is creating duplicates and what kind of duplicates are they?

 

Also, can you please clarify what you mean by "move out of a team folder"?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    PFSE Helpful | Level 5
  • User avatar
    Jay Dropbox Staff
  • User avatar
    Joaodobramos Explorer | Level 4
What do Dropbox user levels mean?