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When I go to delete my account, I get an error message after I've filled in all the details.
It flashes with Error 500 and only gives me the option to only go back to the home page or visit the help center.
I've tried 3x now to delete and nothing changes.
Anyone offer any help?
Hi all, happy Monday and thanks for flagging this with us.
I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.
You should now be able to delete your Dropbox account normally.
Thanks for your reports!
[Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @pamallama, sorry to hear you're having issues with this.
Could you please try clearing your browser's cache or another browser and let me know if this persists?
If it does, I'd appreciate a screenshot of the exact error you've been getting.
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I receive an
Error (500) message when trying to delete my account.
Hey @anonymous, thanks for bringing this to our attention.
Have you tried doing this from a different browser or a private browsing window, to see if you get a different behavior?
Let me know how it goes.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi, I am actively trying to delete my Dropbox account. I am following all the steps required, but when I enter my password, fill out the form to delete it and click on the final button, I encounter an « Oops something went wrong (Error 500 » page and my account is not deleted.
I have tried many times on Desktop and mobile. I just don’t know what to do to delete my account anymore as it is clearly not working.
Can anyone help me to do so?
Thank you.
Hey @Samanthaar, thanks for bringing this to our attention.
Have you perhaps tried using a different browser or a private browsing window, to see if that helps?
Let me know how it goes and we'll go from there.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Samanthaar, just for clarification, are you following these steps to delete the Dropbox account entirely?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi, I'm not able to delete my account. See the response below. Need your help to get it deleted. Thx
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!