Dropbox Android app can't connect

[SI7211]

My Dropbox Android app updated overnight, and I now get a message "Can't connect to Dropbox. Make sure you're online or try again later" when I click on Files in the dropdown menu on the left. However, the Home menu item works. My internet connection is also working fine.
Can someone please help advise what I should do to be able to access my Files and Folders through the app? Thanks

[Walter]

Hi @SI7211; welcome to our Community and happy Monday!

Can you please let me know if you've restarted your mobile device and/or router after getting this error message? Does it persist if you do?

In case rebooting your mobile didn't help improve matters, please let me know the exact OS your device is on and the version of our mobile app. 

A screenshot of the error would also help so feel free to attach one in your next response.

Thanks a bunch! 

[bmartin79]

Same issue here with the app update.

I have restarted my phone twice. Once initially, and again after I signed out of the app and signed back in. Before I signed out and back into the app, the app was still syncing files. It just would not connect to the cloud file system to view and work with. Now after logging back in, nothing is working.

Android on Samsun G20+

[SI7211]

Hi Walter,

Yes, I have restarted my phone and router and also tried using my phone at a different wifi location, but the problem still persists.

I have a Samsung Edge 7 running on Android version 8.0 and Samsung Experience version 9.0.

Can you please let me know how to attach a screenshot of the error message on this forum?

Thanks,

[bmartin79]

@SI7211 there is a "photos" button in the editor controls when replying, at least in the desktop web version. I had to email my screen captures from my phone to my computer to attach them for @Walter 

[SI7211]

Thanks. Am afraid I don't have access to the desktop version at the moment (my laptop is at the service centre). Can I email the screenshot to you (please provide an email address if that's possible)?

[Walter · Accepted solution]

Hi all; thanks for your updates!

I'm not sure if this is related, but I had another couple of similar reports where the users mentioned that installing the beta version of the mobile app on their Android devices resolved this for them. 

Could you give it a go and let me know how it goes?

• https://help.dropbox.com/installs-integrations/mobile/beta-program 

Thanks a bunch! 

[SI7211]

Hi Walter, my Dropbox app works properly after I installed the beta version. Thanks

[bmartin79]

I just installed the beta. So far it appears to be working. I had to re-enable auto uploading of photos. 

I'll let you know if any issues are found.