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'Search by tag' not working

'Search by tag' not working

Suntory
Helpful | Level 5
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I have applied tags to my photos, but the tags are not showing up in the search bar. When I perform the search, I get results that I assume Dropbox's image classifier has unhelpfully recognized as related to my tag search, but I am not able to filter results that actually have that tag. I have cleared my cache, used Firefox and Chrome browsers (most recent versions), I have used the browsers in incognito/private modes, used Windows and macOS operating systems (most recent versions), and tried searching via my desktop file explorers. Nothing works. I have not tried to move the photos into a new folder to tag them there, because the entire point of adding tags was to filter photos that I wanted to move in the first place.

 

Screen Shot 2023-05-14 at 11.06.10 AM.jpgScreen Shot 2023-05-14 at 11.06.32 AM.jpgScreen Shot 2023-05-14 at 11.06.36 AM.jpg

1 Accepted Solution

Accepted Solutions

Iliana-DBX
Dropbox Staff
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Thanks for checking and confirming the tag search issue has been resolved! I am glad I was able to deliver this news.

If you should have any other issues, please reach out! Have a great day.

View solution in original post

19 Replies 19

Mustardseed
Explorer | Level 4
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Hello,

 

I have applied some tags to the screenshots that I have uploaded to Dropbox. But when I search for it , I am not able to see any results.It says 0 results found. If you see the attachment, I have two tags applied. #range, #f_bo. So when I search of either of them, nothing shows up. Kindly refer the other screenshot. Could anyone advise if this is due to how I tag? Thanks for the help and support 

Mustardseed_0-1684108979334.pngMustardseed_1-1684109038370.png

 

Walter
Dropbox Staff
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Hey @Suntory & @Mustardseed - thanks for flagging this with us. 

 

Could you let us know if you've made sure that your browsers are up to date? 

 

As for you @Mustardseed, have you tried clearing your browser's cache or another browser just like @Suntory did? 

 

Keep us posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Mustardseed
Explorer | Level 4
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hello @Walter Thank you for the response. Yes. My Browser is the latest one and also, i tried clearing my cache and also tried it from a different browser. The result is the same. Could you help? thank you.

Suntory
Helpful | Level 5
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Hi Walter, as I mentioned in my original post, my browsers are all up to date. In the screenshots I posted, I am searching in the Camera Uploads folder, but this issue persists across all folders.

Iliana-DBX
Dropbox Staff
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Thanks for the reports everyone! I was able to reproduce this issue, as well. 

Our engineers are aware of this issue and have worked on a resolution. 

Please try again and update us to let us know the current behavior. Thanks!

Mustardseed
Explorer | Level 4
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@Iliana-DBX  Thank you for the response. I have tried it out and its working. Thank you very much for the help with this. 

Suntory
Helpful | Level 5
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Thank you for looking into this, it's working now for me as well. I really appreciate your help.

Iliana-DBX
Dropbox Staff
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Thanks for checking and confirming the tag search issue has been resolved! I am glad I was able to deliver this news.

If you should have any other issues, please reach out! Have a great day.

Mbare
Helpful | Level 5
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Hi there, I am having the same issue. I'm on a mac, (Monterey IOS 12.4), have cleared cache and updated my Chrome browser.

 

Please help! I need to search thousands of images I have already tagged. When I start typing a tag it suggests existing ones, and if I choose it, it adds a comma (,) to the name and results are 0. If I edit the word and take out the comma, the search works. I also haven't been able to search for multiple tags at once, like "basket" AND "white".   Please see screenshots.

Can you fix this??

Screen Shot 2023-05-30 at 4.04.22 PM.pngScreen Shot 2023-05-30 at 3.59.24 PM.png

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    Jay Dropbox Staff
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    khaleeq96 Explorer | Level 4
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    Iliana-DBX Dropbox Staff
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