Unshared file/folder by clearing membership

[JKH1]

we have 5 groups that share files. one of them completely dumped all its folders at the same time and this is the message in the Activity Unshared file/folder by clearing membership. I can not find the files anywhere, they are not showing up in deleted files. When i Rewound to prior to this happening as suggested by Dropbox support nothing was restored. How do I undo what has been done to get my files back?

I have all Dropbox Business accounts and this should not be able to happen. If Dropbox is cloud based the files should be somewhere.

[Mark]

Hi @JKH1 

Did they unshare the folders? If so the only way is to get them reshared. 

[JKH1]

Hi Mark,

It seems like they were unshared and deleted.This is a screen shot of some of the activity that happened all about the same time. Any tricks on how to get it all back?

[Mark]

The person who unshared needs to reshare I'm afraid. Sorry I have no idea what 'clearing membership' means - it sounds like a Team owner has removed people. 

It wont be possible to recover via rollbacks etc. as it is shared. It can only be done by person who owned share. 

Id suggest asking your account Admin what they did to the accounts and what backups they kept as they removed accounts. 

[JKH1]

I am the account Admin and didn't do anything to unshare. How do I reshare?

[Nanook07]

I have had the same issue on Friday at 11:50 EST.  A whole folder disapeared from Dropbox web, and can't get rewinded. It is like it never existed. I contacted them when it happened, but they have ghosted me since Friday 3:00 pm. I am also the administrator, and didn't share anything.

[JKH1]

Customer service doesn’t work on the weekend. It didn’t stop me from continuing to send emails. I had an email this morning that they have restored everything bac to when the mass deletion happened. Things are slowly coming back. I am still looking for an expiration on why/how it happened. It brought our business to a crippling hault for 3 days.
Seriously looking I to switching to another platform and getting off Dropbox.

[UPG Ryan]

Huge mass deletion problem yesterday from (after some research my end) what appears to be a known bug in DropBox.

Basically it seems my external HDD had a connection issue and I got an email notification to say "mass deletion event" so went back to the PC and all I can see is literally thousands of entries saying "Unshared file/folder by clearing membership" with "unknown" access from and "unknown" location.  No way to click to restore them, just notification its all gone. 

This error has simply removed the entire company folder structure and I spent an hour explaining to DropBox staff and they said it would be escalated to a specialist but waking this morning find no one has done anything about it since yesterday, no one has replied when it appears all they need to do is a roll back now I have ascertained exactly what it is myself and that it is a known issue for business users (great coding guys!).

Let's just say you wanted to delete everything, to avoid it happening by accident i.e. like this due to a software bug, maybe a "are you sure you want to do this" would avoid the total calamity caused.

Now its the weekend it seems no one is available to get on this so that on Monday everything is restored? 

Not sure Mon-Fri is really good enough these days for I.T. support 😞 poor show DropBox. 

[UPG Ryan]

Same issue here. Spent over an hour explaining the issue to someone who didnt understand the issue. Now found this and they didnt respond on Friday so here were are with a business account and no support. Imagine I.T. companies who dont think anyone works at the weekend or might need support etc? Seriously poor show DropBox... 

[Hannah]

Hey @UPG Ryan, sorry to see you're having this issue.

In general, keeping your Dropbox folder on an external drive is not really recommended, exactly because there's a risk of files getting deleted, if the drive becomes unavailable.

But we certainly appreciate your feedback here.

Can you also give us the ticket number for your communication with our support team, so we can look into it?