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Account Disabled

Account Disabled

sp35
Explorer | Level 3
For some reason I got my Dropbox disabled and I need my University report cards with my grading on them. I don't have copies anywhere. Please I need them. What should I do?
3 Replies 3

Re: Account Disabled

Jay
Dropboxer

Hi @sp35, thanks for posting on the Community!

 

Was your Dropbox account part of a Dropbox Business team, or did you delete the account?

 

What's the exact error message you get when trying to login to the account?

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account Disabled

sp35
Explorer | Level 3
It says - The account has been disabled

Re: Account Disabled

Jay
Dropboxer

I’d recommend getting in contact with our support team directly to look into this matter in more detail. 

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

 

From there you should be able to contact support. Make sure to enter that same email you used to use to login to Dropbox.

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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