cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My images don't load on mobile

My images don't load on mobile

CoveUS
Explorer | Level 4

My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.

1 Accepted Solution

Accepted Solutions

Re: Shared Images

Emma
Community Manager

Hi all, 

 

As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉

Let us know if you have any questions.

 

Emma

View solution in original post

104 Replies 104

Re: My images don't load on mobile

jcp543
Explorer | Level 3

I'm having the same issue. On my iPhone and iPad, image links with the raw=1 extension won't load anymore in the Safari or Chrome browser. On my Desktop Mac, Chrome and Firefox load the images just fine but not Safari. This issue just started today.

Re: My images don't load on mobile

Walter
Dropboxer
Hey there @CoveUS & @jcp543; thanks for joining our Community and sorry to hear you're having issues with this.

Can you please let us know if this persists after clearing your browser's cache or other browsers?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: My images don't load on mobile

CoveUS
Explorer | Level 4

Chrome, Firefox, Safari, and DuckDuckGo, all do not load the images on mobile. I cleared the cache and browsing history of Chrome still the problem continues.

Re: My images don't load on mobile

jcp543
Explorer | Level 3

Yes unfortunately deleting the history and clearing the cache doesn’t make a difference. I’ve tried most of the obvious things I can think of. This is really strange.

Re: My images don't load on mobile

Lusil
Dropboxer
Hey @CoveUS and @jcp543, does this happen with specific photo types, like .jpeg?

If you get any error messages, a screenshot would be super helpful. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: My images don't load on mobile

jcp543
Explorer | Level 3
The image files are all .jpg and I’m not getting any error messages. The images are simply not loading. Only the alt text is showing up. You can check for yourself by visiting my my homepage and scrolling all the way down.
 
 

Re: My images don't load on mobile

deco10
Explorer | Level 3

hi guys, I have the same problem..everything was working fine until today morning. Im using an app on my TV that is pointing to my xml file in my dropbox account in the public folder. All i had done before was the url?raw=1 to make this work. But today it stopped working. when i copy this to chrome just to test the xml page will open but i see that the url is different, a bunch of letters. What have dropbox done? And why dont we get an info before this change? If i copy that long url to my app it works fine. 

But also the icon pictures wont show because of the long url..this is just an exampel(url wont work its just as example). 

<logo_30x30>https://www.dropbox.com/s/bcarf88t80k26x9/picture.png?raw=1</logo_30x30>

this url will become like..https://ucf1....dl.dropboxusercontent.com/cd/0/inline/B...file#..and wont show up on my app.

I hope dropbox can fix this..

Re: My images don't load on mobile

Rudi B Rasmussen
Helpful | Level 6
I have been experiencing the same on and off for the past 24 hours. I have also tried clearing cache etc but without any luck!

Re: My images don't load on mobile

CoveUS
Explorer | Level 4

Jpeg's and Png's don't work

unnamed-1.jpgunnamed.jpgunnamed-2.jpg

Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?