cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

YousifGarabet
Helpful | Level 6

image (3).png

 

image (1).png

 

1 Accepted Solution

Accepted Solutions

Re: Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

YousifGarabet
Helpful | Level 6

Dear @Walter @Lusil  thanks for your help 
toady I opened and suddenly it opens normally without touching any thing 
thanks 😘

View solution in original post

10 Replies 10

Re: Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

YousifGarabet
Helpful | Level 6

Note: I can open it with google docs but not with word for the web

Re: Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

Walter
Dropboxer

Hi @YousifGarabet; welcome to our Community and happy Monday!

 

Can you please check if you get the same results after clearing your browser's cache, on another browser or an incognito window with no extensions or plugins running? 

 

If this persists, could you let me know which app is your default one for opening this kind of files as shown within your account's Connected Apps tab online? 

 

Thanks a bunch! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

YousifGarabet
Helpful | Level 6

Dear @Walter I tried all what you said but with no luck, there is still same issue 

Re: Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

Walter
Dropboxer

Thanks for the update Yousif! 

 

Can you let me know how exactly are you accessing this file and if this happens for only this specific file or others as well? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

YousifGarabet
Helpful | Level 6

Dear @Walter thanks for your response 

Any word files uploaded on my dropbox drive(online) are not opening with Word for web but when I open them with google docs it works fine

 

Re: Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

Lusil
Dropboxer

Hey @YousifGarabet, thanks for the additional information! 

 

Out of curiosity, do you see the relevant app being listed under your Connected Apps on the website?

 

If you do see it, have you tried disconnecting and reconnecting it again? 

 

Let us know how it goes, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

YousifGarabet
Helpful | Level 6

Dear @Lusil I only have Word for web and google docs 

Re: Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

YousifGarabet
Helpful | Level 6

Dear @Walter @Lusil  thanks for your help 
toady I opened and suddenly it opens normally without touching any thing 
thanks 😘

View solution in original post

Re: Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

Lusil
Dropboxer

That's great to hear, @YousifGarabet!

 

If anything else comes up in the future, don't hesitate to get back to us. 

 

In the meantime, I hope you have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?