Dropbox Outlook Integration

[Kerber0s42]

Hello, I'm attempting to assist a user with an issue I've not seen before. She relies on the Dropbox Outlook Integration app (Dropbox for Outlook (microsoft.com)) I cannot find any configuration options for it, I assume it needs to know which Dropbox account it needs to connect to, but cant find where this is set.  All I've been able to try is removing / re-adding the app.

When opening an email with an attachment and clicking on "Save attachments" it works and the Dropbox contents are displayed:

(File names removed for privacy)

However, when composing a new email and clicking "Share Files" the Dropbox pane is empty, nothing comes up:

[Jay]

Hi @Kerber0s42, thanks for bringing this to our attention.

Does the system meet the minimum requirements for the Outlook integration according to this page?

This will help me to assist further!

[Kerber0s42]

Hi Jay, Yes, they meet the minimum: 

• Microsoft 365 Apps for enterprise - en-us: 16.0.16924.20180
• Using Exchange Online

[Jay]

Are there any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

[Kerber0s42]

No, there is nothing explicitly blocking dropbox domains in any of the security configurations. Access Dropbox via browser or app works fine, its just when attempting to attach from Dropbox within Outlook.  Note that saving attachments to Dropbox in Outlook does work.

[Jay]

Thanks for the info. I'd recommend the user contact support team directly in order to investigate this matter in more detail.

[Kerber0s42]

I'm from the MSP that supports the user and her company, she's not very technical so I'm acting on her behalf and have remote access to her computer. Hope can I get more support on this issue?

[Jay]

As this is related to their setup, they would need to contact support for any account-specific issues. 

Aside from disconnecting and reconnecting the app, there isn't much further we can provide over the community.