Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Just downloaded Dropbox capture Beta for window 10. I am able to record the video successfully but when I go back to play the video I keep getting this error: The media could not be loaded, either because the server or network failed or because the format is not supported.
Any ideas? Ty
Hi there,
Following up on this. Thank you so much for your patience.
We were able to fix the issue on Dropbox Capture, preventing you from saving screen recordings. It would be fantastic if you could give it a try and let us know if it works for you. Here is how to get started:
Thank you so much!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi Hannah,
SS attached. Even when I go directly to the folder where the video is stored, I cannot play the video using 3rd party software such as VLC player.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey Max,
Youcef from the Capture team. I'm so sorry about the issue you are having with the app. We have a bug right now on some Windows computers where the video is not properly saved. It should be fixed in the next couple of days. I will let you know once it's the case.
Thank you so much!
Youcef,
I tried again tonight and was able to successfully capture a video. This feature is really cool -- especially the screen capture with the capture of my webcam too. Awesome! Ty!
Brett, so sorry about this. We are almost done fixing this issue. I will let you know once it's live.
Awesome thanks. 😉
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!