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Dropbox capture videos don't play

Dropbox capture videos don't play

maxjax800
Explorer | Level 4
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Just downloaded Dropbox capture Beta for window 10.  I am able to record the video successfully but when I go back to play the video I keep getting this error: The media could not be loaded, either because the server or network failed or because the format is not supported.

 

Any ideas?  Ty

 

 

1 Accepted Solution

Accepted Solutions

YoucefDropbox
Dropbox Staff
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Hi there,

 

Following up on this. Thank you so much for your patience. 

 

We were able to fix the issue on Dropbox Capture, preventing you from saving screen recordings. It would be fantastic if you could give it a try and let us know if it works for you. Here is how to get started:

 

  • The latest version of Capture is v72. You can know which version you have installed by opening the app then heading into the Preferences inside the menu on the top right
  • In case you don't have the last version, you can install it from https://www.dropbox.com/capture/download

 

Thank you so much!

View solution in original post

14 Replies 14

Hannah
Dropbox Staff
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Hey @maxjax800, thanks for bringing this to our attention.

Which app is the error coming from? Or is it your OS that's giving it?

A screenshot of the error would also be really helpful.

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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maxjax800
Explorer | Level 4
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Hi Hannah,

 

SS attached.  Even when I go directly to the folder where the video is stored, I cannot play the video using 3rd party software such as VLC player.

 

maxjax800_0-1642549437597.png

 

Jay
Dropbox Staff
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Hi @maxjax800, in the screenshot, there doesn't appear to be a file extension, like mp4. Is there one on the original file?

Since the file is also 0 seconds in total, it's possible that the video was corrupt or filed to save.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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YoucefDropbox
Dropbox Staff
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Hey Max,


Youcef from the Capture team. I'm so sorry about the issue you are having with the app. We have a bug right now on some Windows computers where the video is not properly saved. It should be fixed in the next couple of days. I will let you know once it's the case.

 

Thank you so much!

maxjax800
Explorer | Level 4
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Youcef,

 

I tried again tonight and was able to successfully capture a video.  This feature is really cool -- especially the screen capture with the capture of my webcam too.  Awesome! Ty!

YoucefDropbox
Dropbox Staff
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Great to hear. Thanks for letting me know!

brettredvers
Explorer | Level 4
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YoucefDropbox
Dropbox Staff
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Brett, so sorry about this. We are almost done fixing this issue. I will let you know once it's live.

brettredvers
Explorer | Level 4
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Awesome thanks. 😉

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