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Hello. I've had the same password protected Word doc in my dropbox for years now.
On the same Android device I've been using for years as well, I am suddenly unable to open that file. When I try, I get a "File type not supported" error.
There is nothing wrong with the file.
When I try to open a non-protected Word doc, I get a preview. And only then does an "open with" option appear.
After struggling to figure out what I would do since Dropbox was now saying that one of my very essential files could no longer be opened on my Android phone because this Word document was encrypted in Microsoft Word, I accidentally discovered that the problem can easily be solved if you simply ignore the message "File type not supported" and click on the vertical three-dot-menu at the top right of the screen and then select "Open with..." Then choose Word to open the document and all is exactly as it used to be. The message "File type not supported" should definitely be changed to avoid this confusions.
If I try to access a write-protected word document in Dropbox web, the system says the password is incorrect (and it's not true). If I log in from the app no problem, apart from the one, reported a few days ago, for which a password-protected word document is not even opened in Android app: https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Wo... ).
Hey @Franco52, thanks for bringing this to our attention.
Are you having this issue only with MS Office files or other types of password protected files as well?
Have you tried through a different browser or a private browsing window, to see if that helps?
Let me know what you find.
Hey @eastpaw, thanks for posting here!
Which Dropbox version do you use on your mobile? Have you taken a look into this Help Center article, that explains how you can set your Office app as the default app for opening files?
As for your "open with" request, is it still missing from all of your files? Can you send me some screenshots, in order for me to have visual too?
Keep me posted!
Thank you. I tried to log in with Firefox or Chrome, but it is the same thing. I tried with a protected .pdf document, and there is no problem!
Hey @jereunderwood, sorry to hear about this.
Could you please let us know the exact OS version of your device and the version of the Dropbox mobile app installed there too?
If you could also send us a screenshot of the exact error you're getting, I'd appreciate it.
Hi, Megan, thanks for replying.
My Dropbox version is 304.2.4.
This Help Center article (set Office app as default) - yes I already did read this before posting, but it was of no help. The Word app does not show in the dropdown list.
"Open with" missing screenshots:
Here are some files in my Dropbox.
When I tap one of the kebab buttons, I get only these options:
If I long-press the item instead, it gets selected. And the selection kebab gives me only these.
If I open the file in preview mode by directly tapping the file, then an "open with" button becomes available (on the preview screen).
This is unhelpful here because the protected Word doc I am trying to open doesn't open in preview, and the error window does not have an "open with" button.
Hey @eastpaw, amazing job on the added info!
These screenshots describe the situation on your mobile. You also mentioned you're having a problem with the website too, right?
What do you see when you try to open the files there?
For more info on available support options, see this article.
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