cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to hear from you on accessibility tools and features for Dropbox - get involved in the conversation here.

Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Google Sheets & Slides crashes with Chrome browser

Google Sheets & Slides crashes with Chrome browser

splouffe
Explorer | Level 4

Hoping someone can help as Dropbox is saying this is a Chrome issue and can't resolve.

My company uses Dropbox for files.  I open excel & powerpoint files from dropbox.com to google sheets & slides.  Once I start typing in the google sheets or google slides file, it immediately crashes Chrome. With Google Docs, this isn't an issue with Chrome. It apparently is not an issue with anyone else in the company editing the dropbox.com files using google sheets or slides.  

Noting, I don't have any issues editing google sheets or slides in Safari with dropbox files, but I would like to avoid using more than one browser at work as we use a lot of Google applications and really only use Google.

 

I've already done the following:

  • Uninstalled and reinstalled Chrome
  • Cleared cookies and cache

Thanks for the help in advance!  

51 Replies 51

Nancy
Dropbox Staff

Hey @splouffe, and thanks for posting on our Community. 

 

Is there any chance you may have any browser plugins enabled at the moment? The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

 

Also, if you’ve already contacted our support, can you send me the ticket number from your convo, so that I can take a look? 

 

Give me a nudge when you have more updates!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

splouffe
Explorer | Level 4

@Nancy My ticket number: 16510749

 

I don't have any google plug-ins or extension enabled.  I just have a grammarly and an adobe acrobat reader extension enabled for chrome. 

JulianRauch
Explorer | Level 4

Hey there,

I am in the exact same situation. In Safari it works, but I cant export the documents...

Using an 2021 M1 MacBook Pro

Nancy
Dropbox Staff

Hey @JulianRauch, thanks for joining the discussion!

 

Have both of you tried to disconnect the integration and re-connect it through the Connected apps tab on www.dropbox.com? You can also check our App Center

 

If not, please give that a shot and let me know how it goes.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

splouffe
Explorer | Level 4

@Nancy  Is it really necessary to have the connect apps for it to work?  My google docs works with chrome, but sheets and slides crash in chrome. 

Nancy
Dropbox Staff

That’s necessary indeed, as this is related to the integration showing on your Connected apps page. 

 

Also, something more I wanted to suggest is to open an incognito window from your Chrome browser, and access your Google Sheets/Slides. Do you experience the same behavior?

 

Finally, what’s the OS version of your device, as well as the version of the Chrome browser you’re using?

 

I'd like us to isolate this as much as possible to see what's going on. 


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

JulianRauch
Explorer | Level 4

Hey Nancy,

my chrome version is: Version 101.0.4951.41 (Offizieller Build) (arm64)

Mac OS version is: Monterey 12.3.1. on an Apple Macbook Pro Max M1

Thank you for your help!

splouffe
Explorer | Level 4

@Nancy 
Chrome: Version 100.0.4896.127 (Official Build) (arm64)
Mac OS: Monterey Version 12.3.1

 

Is this the app I should be connecting to dropbox?  https://www.dropbox.com/apps/google_suite 

How do I connect it to my dropbox?  I click learn more and it goes to my dropbox home page.  There is nothing to accept it or anything.

Nancy
Dropbox Staff

Hi again, thanks for all the details you’ve sent. They really help!

 

Is it OK if I open tickets for both of you, so that we can investigate this further? I can message you to the email address that’s tied to your forum profile here.

 

Let me know if that’s alright with you.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
  • User avatar
    noah_sniderman New member | Level 2
  • User avatar
    dreamsinifilm New member | Level 2
  • User avatar
    Jay Dropbox Staff
  • User avatar
    atvuong Explorer | Level 4
What do Dropbox user levels mean?