Page turner pedal no longer works on my iOS devices

[Trevor147]

My donner page turner suddenly stopped working in my iPad Pro. I purchased an IRig pedal and this doesn’t work either. I tried ot on my iPhone, it still doesn’t work. It works on apps other than Dropbox. The updates are all the latest. Any ideas please?

[Hannah]

Hey @Trevor147, thanks for reaching out to our Community.

How did you originally connect this device to your Dropbox?

Can you disconnect and re-connect it, to see if that helps?

Also, there's an older thread about a similar issue, which you can take a look at, in case there's some useful info there as well.

Let me know how it goes.

[Trevor147]

Hi Hannah. Both pedals connect via blue tooth. The Donner pedal Just stopped working. Nothing cleared it, ie reloading or settings. That’s why I bought the Irig pedal. What’s interesting is the pedal doesn’t work on Dropbox on my iPhone either. Thank you for helping.

[Hannah]

Thanks for the update, @Trevor147.

Have you tried clearing out the Dropbox app's cache, to see if that helps?

You can do so, by tapping on "account", then on the gear icon and then on "clear cache".

[zacw]

Can you share which 'mode' you have the device set to? I'd like to try and understand what keyboard commands it's sending to the app so I can understand why it stopped working.

[Trevor147]

Hi Hannah, no I haven’t so thank you and I’ll try that. Il away playing for the next 10 days, I will do try the cache clear as soon as I’m back and will let you know how I get on. Many thanks - Trevor

[Trevor147]

Hi Zack, yes u can but as I’ve just explained to Hannah, I’m away for a bit. As soon as I’m back I will let you know. Many thanks for helping. 😎

[Trevor147]

Hi Hannah, I’m home again, and working on Dropbox. I’ve cleared the Cache, still no good I’m afraid. Can you advise what the latest Dropbox update is please? It’s strange it was working and now isn’t. Thanks Trevor

[Nancy]

Sorry for jumping in here, @Trevor147. Can you please clarify the mode you’ve set your device to, so that @zacw can look into this, too? 

[Trevor147]

How Nancy, where can I find out what the Mode is set to please?