cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

yes

Highlighted

Camera uploads has a stuck photo

Level 5

For weeks now, Camera uploads has a message at the top:

Camera uploads (1 left)

Couldn't upload photo. Tap for more info.

Tapping just gives me the generic help page, which is oriented toward complete failures to upload.  That's NOT my problem, because all my other photos have been and continue to upload just fine.

How can I figure out what the problem file is so I can delete it or rename it or tell Dropbox not to bother with that folder, or whatever the fix turns out to be?  Telling me there's a problem isn't much help without a hint of what the problem is.

Android 9 (Pixel 2 XL) and fully updated as of 10 minutes ago.

6 Replies

Re: Camera uploads has a stuck photo

Dropboxer
Sorry to hear that, @SGKarp
 
Have you tried uploading using data or Wi-Fi only? Have you had this error with any other photo or video by any chance? Could you also send me a screenshot of the error message you’re seeing (omitting any personal info)? 
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Camera uploads has a stuck photo

Level 5

Hi, Lusil.

 

Yes, I have tried uploading by wifi and cellular, with no change.  Every other image uploads just fine.

Screenshot:

DropboxError.jpg

 

As I said, tapping just takes me to the help page, but does not give any information about the specific file or why the upload is failing.

Reply
Loading...

Re: Camera uploads has a stuck photo

Dropboxer
thinking face Hmm, in order to further investigate the matter, we’d have to move this discussion to email due to account-specific info that’s required on this. For this reason, I’ve sent you an email to the email address associated with your Forum profile. 
 
Please check your inbox for my latest message and we’ll take it from there. Thanks in advance once again, @SGKarp!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Camera uploads has a stuck photo

Level 2

Did you get anywhere in resolving this with Dropbox? I have the same issue, same symptoms, same attempted solutions, same outcome.

(Though on a Samsung S7 Edge.)

Reply
Loading...

Re: Camera uploads has a stuck photo

Dropboxer
Sorry to hear that, @StephenRD
 
Since you’ve tried out some initial troubleshooting from your end (awesome work!), I’d recommend moving this discussion to email as well, since account-specific info may be required. I’ve gone ahead and sent you an email to the email address connected to your Forum profile.
 
At your convenience, please have a look at your inbox for my latest message. Cheers! grinning face with smiling eyes

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Camera uploads has a stuck photo

Level 5

Apparent success.  The suggestion to delete the app's cache (via Dropbox settings, not the device settings), then log out of Dropbox and restart the phone, seems to have done the trick.  At least, the message is gone.  I'll keep an eye on it for a while to see if it comes back after I use the phone the way I normally do.

Reply
Loading...
Mobile

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Camera uploads has a stuck photo
752 Views
6 Replies
4 Likes
Solved! : See solution
Who's talking
Top contributors to this post