Bought out business partners. How to create an account, using the same email?

[Ashton W]

Hi!

When our business was created, our partners created a Dropbox account and that is where we share all files (invoices, bills, admin docs, etc.). My husband and I have now bought our business partners out and I need to create our own dropbox (with the same email) account to store all of our new info. We are both still currently linked to the old dropbox and we need our own. I hope that explanation makes sense. Thank you in advance for your help!

[Mark · Accepted solution]

Hi @Ashton W 

It isnt possible to create an account with the same email - the one already in use has it and you cannot have two accounts with one email. 

Why dont you just log on to the accounts already created? That way all the files etc. are already there. 

[Ashton W]

 Thank you for the clarification Mark. We don't want the old business partners and their office staff to continue to have access to all of our business information going forward. Do you have any advice or recommendations for us moving forward?

[Mark]

If you now own the business does that include emails etc.? If so log on and change the password (and maybe set up 2FA?). 

Or, get them to provide the log ons etc. to the account and then log in yourselves and change them 🙂 
You can also unlink any devices they have at www.dropbox.com/account/security. 

[Ashton W]

That's a great idea. Thank you so much for your help! I appreciate it.