Cancel Subscription for Non Existent Email

[stefanf8]

Hello,

I had created a dropbox account with a business email address and had upgraded it to a paid plan. This email address is no longer existing as it has been a while since I had canceled my subscription for the business mailbox. 

The problem is now when I try to log into the dropbox account (I know the credentials) to cancel the subscription plan, it asks for a verification code that it sends to this no longer existing email address... so there is no way for me to verify to log in and cancel the dropbox plan.

I need help!

Thank you in advance,

[Jay]

Hi @stefanf8, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access (not the email of the business mailbox), followed by your payment details.

The team will then assist you further on this matter.

Keep me updated with any progress!

[bobmontgomery3]

I need this help as well.  I've been being charged for some time for emails which I can't even access anymore.  There's no way for me to access the account and I have no means to cancel yet continue to be charged.  I filed a case a few days ago which was never responded to.

[Rich]

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@bobmontgomery3 wrote:

I filed a case a few days ago which was never responded to.

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What is your ticket number?