Changing Currency & Country - what happens if before renewal?

[CrzyCDN]

Hello All - I know the question has been asked before about how to change your country and currency and what happens to your files during the transition (downgrade, then upgrade, no files lost). What wasn't clear is if a refund or credit is issued should this be done prior to the plan's renewal date. I've moved back to the US from Canada and am on a Yearly plan. I didn't catch it in time this year to make this change, and renewal isn't for several more months. I can't update the payment info as the billing address is in a different country than the previous year's plan. I've locked the credit card used in the previous renewal period so am not sure that a credit would go through to that payment method. Anyone experienced something similar, and if so, how did you handle it? Thanks!

[Rich · Accepted solution]

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@CrzyCDN wrote:

What wasn't clear is if a refund or credit is issued should this be done prior to the plan's renewal date.

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There are no refunds. When you downgrade an account you're only cancelling the automatic renewal. You retain your paid account benefits until your account would have normally renewed, at which point it will downgrade to a Basic account. At that point you can update your billing information and re-upgrade with your new payment method.

[CrzyCDN]

Thank you @Rich for your reply. I’d received conflicting answers from CS so wanted to check. I’ve made a note on my calendar to Downgrade close to the renewal date. That way I don’t risk losing much from my current paid plan and will update with new info.

[FLG]

Hi,

I relocated from the UK to the US 3 years ago. Dropbox tell me every year at the anniversary date that it is not possible to transfer my UK account to the US.

Is there a way to do that without closing my UK account? I seriously consider passing all my data on Apple.

Thanks in advance for your suggestions/help

[Mark]

Hi @FLG 

You need to let the account completely downgrade and 'stop' billing before then going to www.dropbox.com/plans and upgrading to a new one with your correct info. 

[FLG]

Thank Mark! And this (I assume) without loosing any data?

FLG

[Megan]

Hey @FLG, thanks for posting! 

No data loss. Keep in mind that if your account is ever downgraded, Dropbox will not delete any of your files. 

If your Dropbox folder becomes over quota all that should happen is that syncing stops, until you're back on track and have enough space on the account.

If you have any questions, let me know! 

[Wendy20]

Hi, I'm in the same position... needing to change my UK account to US account. Dropbox doesn't give me the option to downgrade my account... only to upgrade. How do I get the outcome I need, which is so that I can be billed in US dollars, since I now live in the US?

[Megan]

Hi @Wendy20, I'd be happy to explain this one to you! 

Essentially, you'd need to cancel the automatic renewal, wait for the account to downgrade on the renewal date and then re-upgrade. 

You should then be able to use the payment method, and currency of your choice.

If you have any questions, let me know! 

[Mehdy]

Hi there!

My account is past the renewal date but it is not downgraded yet. I can't find the option to cancel the automatic renewal (my old CC is desactivated). 

How do I proceed to change country?