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Changing Currency & Country - what happens if before renewal?

Changing Currency & Country - what happens if before renewal?

CrzyCDN
Explorer | Level 4
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Hello All - I know the question has been asked before about how to change your country and currency and what happens to your files during the transition (downgrade, then upgrade, no files lost). What wasn't clear is if a refund or credit is issued should this be done prior to the plan's renewal date. I've moved back to the US from Canada and am on a Yearly plan. I didn't catch it in time this year to make this change, and renewal isn't for several more months. I can't update the payment info as the billing address is in a different country than the previous year's plan. I've locked the credit card used in the previous renewal period so am not sure that a credit would go through to that payment method. Anyone experienced something similar, and if so, how did you handle it? Thanks!

10 Replies 10

Walter
Dropbox Staff
Go to solution

Hey @Mehdy, sorry to hear you're having issues with this.

 

Can you please clarify if you upgraded your account via our website in the first place or if it was through the app store on a mobile device?

 

Did you try cancelling through your account's plan tab by any chance?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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