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Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putting all of my payment method information, I get immediately redirected to the dropbox home page with a red message at the top of saying "Couldn't start trial due to technical error". I've tried doing it on different browsers, looked online for help but cannot find anything, and since technically my account is still on a "basic plan", there is no way for me to contact support. If I could get any help it would be greatly appreciated, Thank You
Thanks for posting this on our forum, @hekate!
Can you send me a full screenshot of the error you mention?
I’d like to have a visual and further assist.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi Nancy,
I'm also having this exact issue. I've entered my credit card details multiple times but comes back with technical error? I live in New Zealand so i don't think we are a banned country.
Hi @AK351, happy Monday!
In order for our specialized agents to have a closer look into this, I sent you an email.
I did this, since this would require some account-specific info on our end.
I'll be happy to see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Nancy
I too have had the exact same issue and getting the same message "couldn't start trial due to technical error". I live in Australia,
Can you please advise
Thanks
Teri
Hey @Teri L.1 - sorry to jump in here, but could you try claiming the promotion through a different browser and let us know how it goes?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the suggestion.
I tried a different browser and got the same result
Hi @Teri L.1, in this case can I send you an email in order to have a closer look into this?
We might need to escalate your case to our advanced agents that's why I'm suggesting it.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thanks that would be great if you could pls escalate
Thanks for the cooperation, Teri. You've got
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!