Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

DonalLally's avatar
DonalLally
Explorer | Level 3
1 year ago

Credit Card stolen and used to pay for a Dropbox subscription.

My mother's credit card has had to be re-issued to her following a call from her bank asking her if the amount charged is actually from her as it was flagged on the system as suspicious. She told the...
billing
cancellations
downgrade
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey DonalLally, did you get to check your Community-linked email address for my email? 

DonalLally's avatar
DonalLally
Explorer | Level 3
1 year ago

Hi Megan. I did just now. It was mixed in with other emails from dropbox I just missed it

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!