Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello, Dropbox Forums.
I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result.
When following the typical steps to cancel Dropbox Plus from the Android app, once redirected to Google Play it reads:
"We couldn't find your subscription.
Make sure you're signed into the right account (Note: I am) and check the list of your current subscriptions (It doesn't show up here)."
Has any other Android user ran into this problem? Does it eventually go away, or is this a dire issue? I'd rather not get billed for something if I don't end up feeling the need for it.
Hey @Locura53, thanks for bringing this to our attention.
Can you just confirm to me that these are the steps you followed in order to cancel the trial?
My plan reads Dropbox Basic, but above it says:
Dropbox Plus trial
Hi @Locura53, happy Friday!
Would it be okay for me to reach out to you via email, in order for us to take a closer look into this?
Keep me posted!
I honestly gave up on this out of frustration back then, but I unfortunately realize the payments don't go away with it. I'm more than willing to reach out via e-mail now, if someone is still able to reach me after all this time.
Just sent you an email. I'll be happy to see you there.
For more info on available support options, see this article.
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