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I was a business customer until yesterday when, with the assistance of Dropbox, I disbanded my team due to the sale of my business. Now, it says my basic plan is out of space so I upgraded to the Plus plan. Now, major folders are missing. There is no Admin Console or anyway to contact customer support. I get no reply when emailing the email support follow up that Dropbox sent. I cannot share files or folders (The folders I want to share are missing anyway). I would really appreciate a call back from Dropbox!
Hi @peter d.11, I’m sorry to hear about the situation.
If you’re a Plus user, you should be able to chat in from this link. Feel free to also send me the number from any ticket you may have with our support team, and I’ll take a look for you.
Besides that, can you clarify when your folders went missing exactly? Was it after the disbanding of your Dropbox team or after upgrading to a Plus subscription?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Nancy,
I have two ticket numbers. The first one ending in 4712 was disconnected somehow so we didn't get very far. The second one, ending in 5462, was the call where I was instructed to "disband" my team. The Dropbox support person, Dave, then converted the account from a business account to an individual account. After that was done, I couldn't access anything or share anything as it informed me that I wasn't authorized. You should know that I wasn't able to share folders or files after deleting all of my team members but prior to converting the business account.
I was over the 2 GB for the personal account which the dashboard told me. It suggested that I upgrade to a Plus account. I thought this might be the reason I couldn't access anything so I upgraded to the Plus account. At that point a large number of folders and files disappeared. I'm happy to reinstate my business account if it will retrieve all of my folders and files. Any help you can provide will be appreciated.
Ticket #20234712
Hi @peter d.11, thanks for the ticket numbers!
I can see that the second one is open, and running. I've passed my comments to the agent working on your case, and they should be with you soon.
If you have any further info, don't hesitate to share it with them. If you need anything else, let me know!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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