Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous
I have been trying to reach out to them for a month now. I created some account, I don't remember when, and connected it to my card. I am charged 11.99 every month. I do not know what email it is. It is fkn horrible how you can't reach out to them unless you are logged in to your account. What can I do? This is fked up.
Make sure you are not logged in at all not even to the forums and then go to www.dropbox.com/support. From there you should get an option to get account help. You can then log a ticket. Often using an incognito/private window will do this for you.
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Hi @Ambercormier, welcome to our Community!
Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from?
If I were you, I'd give it a go.
Keep me posted of any updates!
Hi @Ambercormier, I hope you don’t mind me jumping in.
If you check your bank statement, do you only see Dropbox next to these charges or is there also a reference to Apple/Google, as well?
Hi there @Ambercormier!
Is it possible that you joined a free Dropbox trial from the app on your phone at some point?
If so, can you follow these steps, to see if it's possible to cancel it?
Hi @Ambercormier, would it be okay for me to reach out via email, in order for us to have a closer look into this?
For more info on available support options for your Dropbox plan, see this article.
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