Dropbox keeps trying to charge me and I have the free option.

[Ambercormier]

Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous

[azKani]

I have been trying to reach out to them for a month now. I created some account, I don't remember when, and connected it to my card. I am charged 11.99 every month. I do not know what email it is. It is fkn horrible how you can't reach out to them unless you are logged in to your account. What can I do? This is fked up.

[Mark]

Make sure you are not logged in at all not even to the forums and then go to www.dropbox.com/support. From there you should get an option to get account help. You can then log a ticket. Often using an incognito/private window will do this for you.

[Megan]

Hi @Ambercormier, welcome to our Community! 

Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from?

If I were you, I'd give it a go. 

Keep me posted of any updates! 

[Ambercormier]

Since the payment hasn't went through I don't have a transaction ID. Is there a way to delete my whole entire account?

[Nancy]

Hi @Ambercormier, I hope you don’t mind me jumping in. 

If you check your bank statement, do you only see Dropbox next to these charges or is there also a reference to Apple/Google, as well?

[Ambercormier]

It's not fully charged because I don't keep money in my account but they have tried about 10 times

[Hannah]

Hi there @Ambercormier!

Is it possible that you joined a free Dropbox trial from the app on your phone at some point?

If so, can you follow these steps, to see if it's possible to cancel it?

[Ambercormier]

Yes but I have canceled the trial

[Megan]

Hi @Ambercormier, would it be okay for me to reach out via email, in order for us to have a closer look into this?