Dropbox keeps trying to charge me and I have the free option.

There isnt an email address - its all via the website. 

If its not clicking try using a different browser, or, one in incognito mode.

What I would say, however, is if you did not give Dropbox your card info you need to speak to your card provider as your card has been cloned. 

I have a paid account and have been attempting to contact chat support for OVER AN HOUR. This is a waste of my time. I am a paying customer with BASIC QUESTIONS and I can't get assistance. Why???

Hi jw83876, sorry to hear about this! 

Do you face any problems, when you try to contact our Support team? Can you let me know more as to what happens? 

If you wish, you can also share some details or questions you have, and I'll get back to you.

Keep me posted!

When I attempt to start a support chat, I cannot get past your chat bot, which tells me I need a paid subscription to access. WHICH I HAVE.

Hi jw83876, out of curiosity: when you visit your plan page, what subscription do you see listed there? 

Hi jw83876, can you make sure use this link, on a different browser, please? 

I cancelled my subscription months ago and keep getting charged. My account even says that I have the basic plan, and I get emails saying I need to come back, but I have been charged monthly all along. This is apparently the only way to reach out for help that isn't ai. How do I make this stop?

Hey FrustratedFormerUser, sorry to hear about this.

Are you receiving charges on your credit card directly through Dropbox or are they Apple iTunes/Google Play charges?

I am being charged monthly with my cc even though I cancelled. How can I get customer service help?