Error Upgrading to Family Plan

legoon1 · ‎02-04-2021

My wife and I each had individual plans that expired yesterday and the family plan makes more sense for our use. I've tried to sign up for the family plan but each time, when I put in my log in to sign up, I receive a "Error 404" page that doesn't allow me to go through the upgrade checkout process. No way I'm paying $300 for two plans when I can pay $200 for more space than we need.

legoon1 · ‎02-08-2021

I was able to sign up yesterday. I received an email from Dropbox yesterday that my files would no longer sync and to select a plan and the family plan was finally an option.

View solution in original post

Mark · ‎02-04-2021

Can you try clearing your cache and cookies etc. to see if that helps?

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

legoon1 · ‎02-04-2021

Yes, I tried that along with trying on three different browsers and a Chrome incognito window too.

Walter · ‎02-05-2021

Do you get any different results if you try to upgrade from this page directly @legoon1?

Walter
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join

legoon1 · ‎02-05-2021

Just tried and same issue. Error 404 page

Lusil · ‎02-05-2021

Hey @legoon1, could you make sure that your browser is up to date and you don't have any pending OS updates left?

Lusil
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

legoon1 · ‎02-05-2021

Yes. All updated and I’ve tried in safari, Firefox and chrome.

Lusil · ‎02-05-2021

If you've also checked for any pending computer updates, could you send us a screenshot of the error message?

Lusil
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

legoon1 · ‎02-05-2021

Here is the page link: https://www.dropbox.com/buy/family and attached in this message is the error.

Jay · ‎02-05-2021

Hi @legoon1, if you're still experiencing this issue, could you try contacting the support team by clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

Error Upgrading to Family Plan

Error Upgrading to Family Plan

Top contributors to this post