How can I cancel my team plan and go to an individual account?

[JShizzle]

Hello everyone. I used to have over 20TB of stuff so I got the Unlimited Package. Over the last 6 months, I have been moving it all to a NAS I bought. I currently have less than 2TB on my Dropbox. How can I convert this to just a Solo account? Thanks

[Rich · Accepted solution]

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@JShizzle wrote:
How can I convert this to just a Solo account?

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• https://help.dropbox.com/plans/downgrade-team-plan

[JShizzle]

I tried that. But it only lets me change my plan to another Teams subscription. I have deleted the other member and converted that to a basic account but there is no option for mine only delete.

[Rich]

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@JShizzle wrote:
I tried that. But it only lets me change my plan to another Teams subscription. I have deleted the other member and converted that to a basic account but there is no option for mine only delete.

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You've canceled the subscription? Only then can you disband the team.

From that article:

How to change from a team plan to an individual plan

You can change from Dropbox Standard, Business, Advanced, or Business Plus to individual plans for all team members by canceling your subscription and disbanding your team. Disbanding your team is permanent and causes team members to lose access to team content. Learn how to disband your team and the consequences of doing so.

[JShizzle]

I have deleted the other member but the only options next time to my name are delete.

If I go to change subscription, it only shows other team options at lower TB.

[Hannah]

Hey @JShizzle, have you tried these steps?

If you're still unable to do it on your end, you can contact our support team, so they can assist you further.

[JShizzle]

Hi Hannah. I just read that. If I cancel my plan, won’t it delete my files too? I have around a TB of files.

[Nancy]

Hi from me as well, @JShizzle! Just to clarify, would you like to downgrade your Dropbox account from a Business one to a free Basic plan, or are you thinking about upgrading to a personal subscription after that to accommodate your data?

[JShizzle]

Hi guys. I have managed to do it. Thank you to everyone 🙂