How do I cancel my subscription?

[1978]

I cnnot afford this. I am a retired teacher on a limited, fixed income.

[Mark]

Hi, 

As you upgraded via your iPhone you need to cancel via iTunes - the same as all in app upgrades made via the iOS Store. 

[mfbotta]

I signed up today, but do not and will not use. I do not understand it.  Please credit if charged.

[Lusil]

Hi there @mfbotta, welcome to the Dropbox Community!

If you're on a free trial, you can cancel it by following these steps. If you're on a paid subscirption, you can follow these ones, instead. 

If you're still having trouble with this, you can contact our team via an incognito window here (without signing in). 

Let me know if you have any other questions, thanks!

[Rutger79]

Who can help me to cancel an account on an old e-mailaddress which can't be reached anymore?! But billing is still going on. Trying to call always brings me backk to the site. What client support is that?!

[Lusil]

Hi @Rutger79, I moved your post here where other users have expressed a similar concern. 

In general, your technical support options depend on what kind of account you have and you can find yours by logging in to your account and going to dropbox.com/support. 

However, if you have any trouble along the way or you have any question on the matter, I'd recommend contacting our team via an incognito window here (without signing in) due to account-specific info that'll be needed. 

Let me know if there's anything I can do to help, thanks!

[Rutger79]

I am sorry but this is ridiculous, I am getting sent to the same so called help centre by a bot? I am paying for something over two years now, while not using it, and i can not get into the account cause it is an old work related account. It is gone. I am still paying and want it to be cancellled asap. How can I be running in circles here for over an hour here without being able to talk to someone who can help me?! 

[Lusil]

Sorry to hear about your frustration, @Rutger79. 

To contact our team regarding your billing concerns, you need to go to this link via a private browser without signing in to a Dropbox account. 

When you submit a ticket, you can let me know the ID (eg. #1234567) associated with it so that I can pass your comments along. 

[Kyloya]

Why can’t I find the cancel subscription button??

[Mark]

Are you subscribed via an app store (Apple or GooglePlay)? If so you need to downgrade via there

www.dropbox.com/downgrade if not 🙂

[tkhemraj]

I have had the same problem. I was charged $119 for the yearly subscription even though I did not authorize. I have been trying to cancel but no one is responding. The description Dropbox gives for unsubscribing is also inaccurate. I can only conclude the company is doing this deliberately to bleed our money. I did not subscribe via a mobile device.