Hellosign account scam I need a refund please respond

Bsb2023 · ‎05-31-2023

I have just been alerted of surreptitious charges for a Hellosign account that i never signed up for and this has been happening for years. I only use Dropbox as a free tool and am not sure how my credit card details were even obtained by this service. I need to be refunded and would appreciate an explanation on how this has happened as I have seen other support requests here that claim the same thing going back to before 2020. How can you be charging people for a service they never consented to? Please respond as soon as possible with a remedy.

Nancy · ‎06-01-2023

Hi @Bsb2023, thanks for posting about this here.

Have you, by any chance, already logged a ticket with our support team? If yes, feel free to send your ticket number here, and I’ll also check it for you.

Let me know, and we’ll take it from there.

Nancy
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

Mark · ‎06-01-2023

Hi @Bsb2023

How did HelloSign get your card details? If you did not give them to the website then its not Dropbox you need to contact it is your card company - somebody has cloned it

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

Hellosign account scam I need a refund please respond

Hellosign account scam I need a refund please respond

Top contributors to this post