I deleted my account; can I get a prorated refund?

[Josemrodriguez2]

I had a Dropbox plus account for which I paid a whole year ending in April 2023. I deleted the account by mistake and it seems that my files are completely gone. Is that the case? If so, do I get a partial refund for the seven months that are already paid for?

[Hannah]

Hey @Josemrodriguez2, thanks for reaching out to the Dropbox Community.

According to our Terms of Service, we can only provide refunds if required by law.

If however you'd like to confirm the case, you can open an incognito/private browsing window and click on this link to log a ticket with our support team.

Once you do, please send us the ticket number, so we can also locate it in our system.

If you're having trouble with this, just let me know and I can log a ticket for you.

Thanks.

[hernahnah]

I had a Dropbox plus account for which I paid a whole year in 2023. I deleted the account by mistake and it seems that the plan was also cancelled. Do I get a partial refund for the rest of the year which I haven't utilized?

[Rich]

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@hernahnah wrote:

Do I get a partial refund for the rest of the year which I haven't utilized?

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You can try asking Support, but in most cases, refunds are only available when legally required (i.e. UK Cooling-off period, etc.).

• https://help.dropbox.com/plans/refund