I have an unauthorized charge from Dropbox. What can I do?

[Badgerman]

Dropbox has taken money from my credit card account without authorisation, how do I get it back?

[Megan]

Hey @kaFxo3-zigkad-nerxyb, you mentioned you have been receiving emails about upcoming charges. 

Could you let me know more about these emails, or send me a screenshot (without any personal info shown there)? Are they related to your Dropbox account? 

[kaFxo3-zigkad-nerxyb]

Hi

Thanks for your reply. Here is what I have:

If I don't do anything, will I continue to keep my current free account?

Thanks for reading,

Janz

[Jay]

Hi @kaFxo3-zigkad-nerxyb, you can keep your Basic account running, however, bear in mind that while it's overquota, files will no longer sync any edits, and new files can't be created. 

Only file deletions would be detected by the app in order to free up your existing quota.

[kaFxo3-zigkad-nerxyb]

Thank you, Jay. Your reply was really helpful. So now I needn't worry about Dropbox unless I want to write more.

[kaFxo3-zigkad-nerxyb]

Sorry, Jay. I forgot to ask whether I would need to do anything else? I had been under the impression that Dropbox was removing the free accounts. Do I need to pay for the account?

Thanks, Janz

[Nancy]

Hey Janz! I hope you’re doing well. 

As long as you log in to your Dropbox account, and it doesn’t remain inactive for more than 12 months, you should be good and you don’t need to upgrade it. 

However, I can see in your first post that you mention something about receiving emails for new charges coming up for various accounts. If you haven’t uploaded a screenshot of these emails, can you please send me one to make sure you’re not being billed for another plan?

[kaFxo3-zigkad-nerxyb]

Hello Nancy

Thanks for your reply. Here is the screenshot asking me to upgrade.

Look forward to hearing from you,

Janz

[Hannah]

Hey @kaFxo3-zigkad-nerxyb, just went over your case here and wanted to confirm that there's nothing to worry about.

As long as you frequently access your account, even if it's full, your files are safe, you just won't be able to add any more to it.

And of course, you don't have to upgrade it, if you don't want to.

[kaFxo3-zigkad-nerxyb]

Hello Hannah

Thank you for your reply. I deleted a whole lot of photos from when it was still live, but even after deleting all those photos, I still cannot access it. I have no idea why. Can you suggest how I cannot in? It's no point my going into Dropbox if I cannot use it presently.

Thanks,

Janz

[Hannah]

Hey Janz!

Do you mean that you cannot access your Dropbox account?

Can you click on this link, and let me know if you can access your files from there?