I have an unauthorized charge from Dropbox. What can I do?

[Badgerman]

Dropbox has taken money from my credit card account without authorisation, how do I get it back?

[Ulrike Steven]

I also have had unauthorised annual debit card payments to Dropbox but I'm not using a payed account. I don't know how to cancel the Dropbox account and would like a refund for the past years. Can you please help.

[Megan]

Hi @Ulrike Steven, I hope you're doing well! 

I just sent you an email, in order for us to have a closer look into this. I'll see you there.

Cheers!

[vanessafoster]

i never signed up for this!! how did they get my payment info?? why cant i get a phone number to call?? this is the 2nd month in a row that I've had to start a resolution on PP because this company fraudently is charging me!! I dont have an account, I cant sign in!! What deception!! Anybody else have this issue?? who the heck runs this company??? I'm infuriated!!

[Mark]

So who gave Dropbox your card / PayPal or App Store details? If it wasnt you the issue isnt with Dropbox its your card company - somebody has cloned it. 

You need to be contacting them not Dropbox. 

https://help.dropbox.com/plans/refund

[vanessafoster]

Nope, its not a cloning. This is the only issue I'm having with my card. Last month and now exactly one month later. My BIGGEST issue is I CANNOT contact this company!! Why is that so hard? No email replies, no phone number to call. It shouldnt be this hard!

[Rich]

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@vanessafoster wrote:

My BIGGEST issue is I CANNOT contact this company!!

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• 
  https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank/PayPal.

[ceoworldmarketventures]

 To whom it may concern,
I have been getting ILLEGALLY billed by dropbox and you are not allowing me to login to cancel or stop the billing. I have sent a ticket and did not get a response. You are ILLEGALLY billing me for an account I do NOT use and I can NOT login to. This account is under an email that does NOT exist yet you keep ILLEGALLY billing me.

The email associated with this account is [removed]

You have been billing me every month and I demand a refund for this asap and I demand you stop FRAUDULENTLY and ILLEGALLY billing my credit card.

Can someone email or contact me at my main verified email which is [removed]? I can NOT login to the account that keeps getting billed (account under [removed])and I can NOT stop the billing. It has been going on for many many months and I can NOT login to it to STOP it and there is NO way for me to call you to cancel it.

Please use my main email [removed] because the email associated with the account ([removed]) you keep billing me is NOT a REAL email it was a mistake and now the account is locked because that email does NOT exist. If you look it was a mistake cause it says gmai.com instead of gmail.com. I demand you give me a full refund for all the months I have been illegally billed for a  bad/fake account.

Also STOP BILLING me and CLOSE that account at once.

I have also sent tickets and emailed dropbox and still no response. 

Sincerely

[personal information removed per the Community's Guidelines]

[Hannah]

Hey @ceoworldmarketventures, sorry to see you're having this issue.

You mentioned that you sent an email to our team; do you perhaps have the ticket number of this communication?

[cathry]

I am being charged monthly for Dropbox and I never authorized it.  This is ID theft, how do I get in touch with Dropbox to stop and reverse these charges.

[Rich]

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@cathry wrote:

I am being charged monthly for Dropbox and I never authorized it.  This is ID theft, how do I get in touch with Dropbox to stop and reverse these charges.

---

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.