I upgraded my account but it still shows as Basic

[Tony84]

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help

[Mark]

Hi @Marc A.6 

Before renewing did you cancel and downgrade on the plan you already had (I assume via website)? Reason I ask is that it isnt possible to swap payment plans between app stores and the website while one is in progress. So, if you didnt do that then you have accidentally set up a second account

[Dave_30]

hey, maybe u must contact admin dropbox from twitter, they are fast respone in there

[Megan]

Hi, @MorgesPainting, sorry to hear about that! 

It might sound trivial, but have you tried signing out of the app, then back in? If not, can you give this one a go? 

Let me know of the results! 

[MorgesPainting]

Yes I tried that. I even deleted the app, canceled the subscription, re installed, then re subscribed. Still the same

[Walter]

Hey @MorgesPainting  - sorry to jump in here, but have you made sure that you're using the exact same email address for the Dropbox mobile app and for the App Store on your iOS device? 

[MorgesPainting]

The email for my Dropbox and my Apple ID are different, but it’s the only drop box account I have.

[Megan]

Hi @MorgesPainting, would it be okay for me to reach out internally by sending you an email, in order for us to have a look into this there? 

[Lola136]

I paid to increase storage space from 2GB to 2,000GB. How can it be added to my dropbox .. it is not reflected there yet.

[Megan]

Hi @Lola136, happy Monday! 

Did you upgrade directly through Dropbox, or did you use your mobile app to upgrade using the App Store? 

Is it possible that you have two Dropbox accounts, and that you upgraded the wrong one? 

Let me know more! 

[Lola136]

I used the wrong email when I updated through email.