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washiewash's avatar
washiewash
Explorer | Level 3
3 years ago
Solved

I want a refund for my e-signature subscription

So I thought I canceled an e-signature subscription I only used once, but apparently not, and was charged. All the support online to cancel does not match what seems to be available. I can't seem to ...
cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Hi there washiewash, thanks for reaching out to us.

     

    I'm assuming that you're referring to a Dropbox Sign subscription, correct?

     

    If you've followed the steps here and couldn't see an option to cancel your Dropbox Sign subscription, you might be signed into the wrong account.

     

    In any case, though, can we reach out to you via email, so we can look into this internally?

     

    Let me know.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi kgrafer, happy Monday! 

 

Do you happen to have the ticket number reference, from your inquiry? 

 

Keep me posted!

kgrafer's avatar
kgrafer
Explorer | Level 3
3 years ago

I finally realized that there was an entirely different sign-in for Dropbox Sign, and I was able to cancel my subscription, though I still had to pay for one month, I'm sure. I don't understand how I was able to get a trial through my normal Dropbox account but that's not where the Dropbox Sign account was managed. I find it very confusing.

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