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washiewash's avatar
washiewash
Explorer | Level 3
3 years ago
Solved

I want a refund for my e-signature subscription

So I thought I canceled an e-signature subscription I only used once, but apparently not, and was charged. All the support online to cancel does not match what seems to be available. I can't seem to ...
cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Hi there washiewash, thanks for reaching out to us.

     

    I'm assuming that you're referring to a Dropbox Sign subscription, correct?

     

    If you've followed the steps here and couldn't see an option to cancel your Dropbox Sign subscription, you might be signed into the wrong account.

     

    In any case, though, can we reach out to you via email, so we can look into this internally?

     

    Let me know.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi lumbarbandit, was this for a e-signature payment or for a Dropbox subscription? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

 

This will help me to assist further!

lumbarbandit's avatar
lumbarbandit
Explorer | Level 3
3 years ago
I’m really not sure. I do not remember signing up for any of it. Bank statement says drop box st l.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

    • lumbarbandit's avatar
      lumbarbandit
      Explorer | Level 3
      3 years ago
      That will not help. Please. I am trying ti tell you all, I do not remember at any time signing up for any drop box from any of my email accounts! The only info I have is the debit if $13.31 on my bank statement with the transaction number that I have provided to you all all day long multiple times. If I knew what email it supposedly came from then I would not be needing help
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey lumbarbandit, what my colleague suggested, is for us to send you an email to the address you have here on the Community, so we can look into and figure this out internally.

         

        Is that okay?

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