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washiewash's avatar
washiewash
Explorer | Level 3
3 years ago
Solved

I want a refund for my e-signature subscription

So I thought I canceled an e-signature subscription I only used once, but apparently not, and was charged. All the support online to cancel does not match what seems to be available. I can't seem to ...
cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Hi there washiewash, thanks for reaching out to us.

     

    I'm assuming that you're referring to a Dropbox Sign subscription, correct?

     

    If you've followed the steps here and couldn't see an option to cancel your Dropbox Sign subscription, you might be signed into the wrong account.

     

    In any case, though, can we reach out to you via email, so we can look into this internally?

     

    Let me know.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey lumbarbandit, what my colleague suggested, is for us to send you an email to the address you have here on the Community, so we can look into and figure this out internally.

 

Is that okay?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I'm afraid we can only send an email to the address associated with your Community profile.

     

    It should be the one you see here.

     

    Do you have access to this address?

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