I want to cancel my subscription and get my money back.

[redmoca233]

So my Dropbox Professional subscription trial, started on 10/2/2022 and ended on 13/3/2022. Afterwards, I was billed AU$306.90 on 13/3/2022 for a subscription renewal which should last from 13/3/2022 to 13/3/2023. That I am sure that I am well noted and was willing to pay for this one year subsciption. However, I quickly decided I not need that much space and applied for cancellation, which I swear should have happened, but somehow didn't. Now, I am being charged another AU$306.90 on 13/3/2023 without me acknowledging it. Please, if someone knows what to do to get my refund back and downgrade my account back to the free plan, that would be absolutely amazing. I just want my money back.

[Mark]

You can have a look at https://help.dropbox.com/plans/refund and contact support at www.dropbox.com/support. 

It is worth pointing out that Dropbox does send multiple emails before subscriptions renew to let people know its happening so it isnt a shock.

[redmoca233]

Thanks Mark, I'll check the urls you sent. Dropbox sent me one single email informing I'm getting charged on the 13th of Feburary and that's it, it got drowned in the other "we noticed a login" emails. I was not sent a receipt or notification that the transaction has been made, too.

[Mark]

Dropbox doesnt, and never has, sent receipt emails (that one is quite a common complaint)