I want to cancel my subscription, but I don't remember my login and email doesn't exist anymore

[WT2]

I want to cancel my subscription, but I don't remember my logon and my email for this account doesn't exist anymore. How can I logon to cancel my subscription? Or I don't even want to logon, I just want it cancelled so I don't pay for something I don't use anymore.

[Rich · Accepted solution]

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@WT2 wrote:

I want to cancel my subscription, but I don't remember my logon and my email for this account doesn't exist anymore. How can I logon to cancel my subscription?

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[WT2]

Thanks, Rich. I was able to get it fixed with your instructions (and then some). ,👏

[Gunela]

I'm having lots of trouble canceling my Pro subscription despite inserting the payment code and going through the various help forms. I filled out the form about billing requests help but the form wouldn't submit. I had contacted sales on chat but he directed me to the forms. I'd appreciate a real person making contact to fix my issues please.

[Gunela]

Happy to say that my issue has been resolved.

[dmc013]

I'm trying to cancel a subscription for an old unused account.  It says inactive accounts are automatically cancelled after 12 months, but apparently not if you're auto paying.   I haven't accessed this account in years, but noticed that I'm still getting billed. 

It says to login to cancel, but when I try to log in with the correct email and password it sends a code to the email address that I no longer can access.
Please contact me at the email address associated with this account so we can resolve this prior to my next bill.

Thanks.

[Rich]

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@dmc013 wrote:

Please contact me at the email address associated with this account so we can resolve this prior to my next bill.

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Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[dmc013]

It requires me to login to get anywhere and I can't access the code they send when I try to login.

[Rich]

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@dmc013 wrote:

It requires me to login to get anywhere and I can't access the code they send when I try to login.

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Go through the entire form. It will allow you to submit a request without signing in.

[Hannah]

Hey @dmc013, if you're still having problems submitting a help request after Rich's suggestions, please let us know, so we can send you an email on our end.