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I was charged, even though I had cancelled my free trial

I was charged, even though I had cancelled my free trial

Myszab
Explorer | Level 3

Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox account, nor is there an active paid subscription . I would like to know what happened and get a refund for my money.

15 Replies 15

Hannah
Dropbox Staff

Hey @Myszab, thanks for reaching out to our Community today.

 

Since the charges do not appear in your account settings, is it possible that you have a second account?

 

You can try searching the payment info with our payment lookup tool, which will show you the email address connected to the paid account.

 

Do you see the same email address as your free account, or a different one? And are you able to login to it?

 

Let me know and we'll take it from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Myszab
Explorer | Level 3

Myszab_0-1649850328764.png

 

I cannot check with your tool, because this is what the transfer titles look like. However, I am sure that I am talking about a free account, because it was this e-mail that I received information about payments.

 

Hannah
Dropbox Staff

Thanks for the screenshot and the update.

 

There's no specific transaction ID here, which would help us find out about this payment, I'm afraid.

 

Is it a credit card payment, or through PayPal or maybe through iTunes?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Myszab
Explorer | Level 3

It was paid by credit card

Megan
Dropbox Staff

Hey @Myszab, sorry to jump in here! 

 

Can I send you an email, so we can investigate this closely? 

 

Let me know! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Myszab
Explorer | Level 3

Yes, ofcourse, pls text me. 

Megan
Dropbox Staff

Just sent you the email @Myszab

 

Reply back as soon as possible, and I'll see you there. 

 

Cheers! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Sunny
New member | Level 2
Hi I signed up for a free trial temporarily. Dropbox has decided to take £199 out of my overdraft. I did not sign up for this, let alone was I informed that this would happen. Has this happened to anyone else and was anyone able to receive a refund?

Please help. Thanks

maher1982
Experienced | Level 11
Try to contact dropbox team and explain your problem and the subsecribe was by mistake. I think they will refund you
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    Hannah Dropbox Staff
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