Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello! Is it possible to pay for dropbox subscription for users from Russia? I've failed to pay for Plus subscription with Mastercard and Visa cards of russian banks, they are not more applied for foreign transactions. I've also failed to pay for Plus with Union pay credit card.
Other users from Russia and dropbox team, tell please is it a way for users from Russia make payments for subscription?
Hey @Gleb K.1, thanks for posting your question to our Community.
Can I actually send you an email, so we can look into your query together?
Let me know.
No worries, I just emailed you, so make sure to check your inbox.
Hi @enikolaeva, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
I’ve just opened two tickets for each one of you, so we can look into this further.
When you have some free time, please reply back to me.
For more info on available support options for your Dropbox plan, see this article.
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