Is it possible to pay for a Dropbox subscription for users from Russia?

[Gleb K.1]

Hello! Is it possible to pay for dropbox subscription for users from Russia? I've failed to pay for Plus subscription with Mastercard and Visa cards of russian banks, they are not more applied for foreign transactions. I've also failed to pay for Plus with Union pay credit card. 

Other users from Russia and dropbox team, tell please is it a way for users from Russia make payments for subscription?

[Hannah]

Hey @Gleb K.1, thanks for posting your question to our Community.

Can I actually send you an email, so we can look into your query together?

Let me know.

[Gleb K.1]

Yes, sure

[Hannah]

No worries, I just emailed you, so make sure to check your inbox.

[enikolaeva]

I have the same question. My plan has been downgraded and there is no way for me to pay from my Russian cards.

[Jay]

Hi @enikolaeva, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[enikolaeva]

Yes, sure.

That's fine.

[ru-tf]

Hey Dropbox, same here - my subscription payment is due in May, but I'd like to see if there is any payment option available. Ready to discuss by email [removed per the Dropbox Community Guidelines]. Thanks!

[Nancy]

Sorry to jump in, @enikolaeva and @ru-tf. 

I’ve just opened two tickets for each one of you, so we can look into this further. 

When you have some free time, please reply back to me. 

Thanks!

[Sergey1974]

Hi, same problem here. Have my plus account downgraded to basic one.. Please help wiht appropriate payments ways.
Thanks in advance,
Sergey