Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello, I had a promotion offer pop-up when I logged in today, but I wanted to check how much the upgrade prices were before commiting to it. I assumed it would be available on the upgrade page, but now the offer isn't appearing anywhere, even when I logout and log back in. Is there a place where offers are logged so I could review it again?
Sorry to jump in here, @jw1313, but can you check your email, to see if you also received an email about this promotion?
Hey @jw1313, would it be OK if we reach out via email to have a further look internally at this point?
I was led to understand that the forum was the only place to resolve issues for basic members. I needed the space so purchased one month of service hoping that this could be resolved before renewal comes up
Thanks for clarifying that @jw1313
If you still need any further assistance though, please let us know.
I have exactly the same issue here. I saw a pop-up with an offer (three months, I believe) but it has since disappeared. I was thinking of upgrading but now I'm not too sure. I've discovered there doesn't seem to be any way to contact Dropbox to get an answer to even this question.
Hi @AlBal! I hope you’re doing well.
Have you also checked your linked to Dropbox email address and nothing shows there either?
Also, do you perhaps remember if you clicked on something before receiving this notification?
For more info on available support options for your Dropbox plan, see this article.
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