Promo popup offer disappeared

[jw1313]

Hello, I had a promotion offer pop-up when I logged in today, but I wanted to check how much the upgrade prices were before commiting to it. I assumed it would be available on the upgrade page, but now the offer isn't appearing anywhere, even when I logout and log back in. Is there a place where offers are logged so I could review it again?

[Nancy]

Thanks for posting about this here, @jw1313! 

Do you remember what this promotion was about? Did you get a new device perhaps and you were offered promotional space? 

Any additional info you can send could help. 

Let me know when you’ve got more updates.

[jw1313]

Hi, thanks for replying!

It was a 3 months free offer for me to upgrade from my basic account. No new devices.

[Hannah]

Sorry to jump in here, @jw1313, but can you check your email, to see if you also received an email about this promotion?

[jw1313]

i did check and checked again - sadly, nothing

[Walter]

Hey @jw1313, would it be OK if we reach out via email to have a further look internally at this  point? 

[jw1313]

I was led to understand that the forum was the only place to resolve issues for basic members. I needed the space so purchased one month of service hoping that this could be resolved before renewal comes up

[Walter]

Thanks for clarifying that @jw1313 

If you still need any further assistance though, please let us know. 

[AlBal]

I have exactly the same issue here. I saw a pop-up with an offer (three months, I believe) but it has since disappeared. I was thinking of upgrading but now I'm not too sure. I've discovered there doesn't seem to be any way to contact Dropbox to get an answer to even this question. 

[Nancy]

Hi @AlBal! I hope you’re doing well. 

Have you also checked your linked to Dropbox email address and nothing shows there either? 

Also, do you perhaps remember if you clicked on something before receiving this notification?